Returns Policy
Our products have a strict 30 day returns policy. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Items can only be returned if they are in saleable condition - unused and in the original packaging as you received it.
Any item not in its original condition, damaged or missing parts for reasons not due to our error will not be entitled to a refund.
Goods must be checked upon delivery for damage and missing items, with any issues to be reported to us within 24 hours. If your parcel is damaged, you must sign for as damaged or refuse the goods. If you accept the delivery and sign as damaged, you must report this to us and photograph the delivery note and the damage to your goods or the package.
Should you wish to return your item for a refund or exchange, or you need to report delivery issues, please contact us on 01626 905454 or email admin@callidustrade.co.uk so we can check your eligibility.
Refunds (if applicable)
Goods returned to us will be inspected upon arrival and we will notify you once received and checked.
If you are approved for a refund, this will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at admin@callidustrade.co.uk.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
Exchanges are included in the 30 day policy. If you need to exchange an item for something else, it must in saleable condition - unused and in the original packaging as you received it. You will be responsible for the cost of shipping.
Replacements
We only replace items if they are defective or faulty and we will not replace items that have been damaged after delivery. If your item has arrived damaged, this must be reported to us immediately.
Shipping
To return your product, post to:
Callidus, Units 3-4 Swift Industrial Estate, Kingsteignton, Newton Abbot, TQ12 3SH
You will be responsible for paying for your own shipping costs for returning or exchanging your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
